Welcome back!
The Clickbank Thank You Page is a place where a tremendous number of vendors go off the rails.
Sure, the page complies to the Clickbank requirements, but does it really meet the needs and best serve the interests of the vendor? If it is only built to the minimum Clickbank specs, than no, you can rest assured it does NOT work to your best interest.
Remember, this page is your first contact with the customer after he has given you his money; get a little personal with him. Sure, OTO’s are fine, but let’s make sure everything goes well with his initial purchase item as well.
Let’s make sure there is a picture of a person there smiling away at them, ready to answer their questions about downloads and how to use Winzip (if this applies), and lets make sure there is a telephone number even if it is a message that helps to address whatever types of problems you expect with post-sale.
Lets make sure our Aweber account has a simple series of emails that will automatically go out to the customer ensuring that they had no difficulty accessing the product download and understand how to use it.
Ooops!
How do we connect our Clickbank page with Aweber? Sure, we could put a form in and tell them we will send them updates if they subscribe, but the fact is that only about 40% of them will use the form, and of those almost half will give you the spam email account they never check.
You could force them to fill out a form to get the download, but that would definitely violate the Clickbank agreement.
So, how do we get the real email address from them to make sure a failed download or a misunderstanding or a lack of training on accessing or using the product does not escalate into a refund?
We use the email address they gave Clickbank, they one they get the sales receipt at, which is NEVER the spam email address that they reserve for junk mail.
We will even auto-submit the form in the background for them, and they will never even know it happened. They agrred to be conatcted by the vendor for customer support issues, and we dont intend to spam them, right?
We are only going to contact them for the follow up to ensure they are happy, have the download, and understand how to use it and how to reach you if they need help.
There are two easy-to-set-up files in the download link below that will take care of all of this for you.
Freebie this time :>)
Download Ron’s Click bank Thank You Page Magic Script
Cheers,
Ron
Tags: Affiliate Marketing · Background · Best Interest · ClickBank · Downloads · Email Account · email address · Email Check · First Contact · Initial Purchase · Junk Mail · Magic · Misunderstanding · Money · Personal · Sales Receipt · Spam Email · Telephone Number2 Comments
2 responses so far ↓
Hi Ron — Found your blog because I’m an earn1kday member and am in the process of deciding whether to attend the IM conference in Orlando next month… so I’m scoping out the presenters! It’s a ways to come from where I live in Mexico.
Anyway, I am wondering if you would advise Clickbank affiliiates to contact the purchasers with an email, using the address on the Clickbank transaction search page of my account, saying pretty much what you are advising here? Making sure the download went ok, that they can open it, and saying something about the content… also inviting them to join my email list or RSS feed.
I could have a form letter for each of my sites that I am a CB affiliate for, and just cut and paste. I don’t make so many sales (yet) that it would take long!
TIA,
Rosana
Hi Rosana,
thanks for the comment. I highly recommend contacting customers for affiliates, and even more so for vendors. A simple note indicating that you were the one that referred them and that you want to ensure that they are happy with the product and ask if there is anything else you can do for them. You could also send a link to a subscription form in case they would like to know about similar products when you happen across them.
Drop by any time!
Ron